Shipping policy

Requirements for home delivery  

For a successful home delivery, the following should be provided - Recipient’s name (matching the name on the apartment building)

  1. Street address and house number
  2. Apartment number (if applicable)
  3. Floor number (optional)
  4. Zip code
  5. Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States
Note:
Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. If the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Lost or Stolen Packages;

Please note that once your order has been shipped and marked as delivered by the carrier, Mammas Goods Here is not responsible for any lost or stolen packages. We recommend providing a secure delivery location or arranging for someone to receive the package on your behalf to prevent any potential issues. Thank you for your understanding.

Shipping Methods/Times;

Economy - takes 4-8 business days

Standard - takes 2-5 business days

Priority - Calculated Individually - takes 2-3 business days depending on availability

Express - takes 2-3 business days 

 ***Please Note - All products may not have upgrade shipping access.  Tracking numbers will be provided to you once the physical item is shipped